MyStake Online Casino Terms and Conditions

Welcome to MyStake Online Casino. These Terms and Conditions govern your use of our website, products, and services available at mystake.com. By registering an account, accessing our platform, or placing any wager, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. If you do not accept these terms, please do not use our services. We reserve the right to update or amend these Terms and Conditions at any time, and continued use of our platform following any changes constitutes your acceptance of the revised terms.

1. About Us

At MyStake, we operate under GTW B.V., incorporated under the laws of Curaçao (Company Number 165433). Our payment services are handled by CYGTW LTD (Company Number HE 462903), with a registered office at Poreias, 2 3011, Limassol, Cyprus. We hold a valid gaming licence issued by the Curaçao Gaming Authority (CGA), licence number OGL/2024/250/0115, under the National Ordinance on Offshore Games of Hazard (NOOGH). We have been proud to serve our international player base since 2019.

2. Eligibility and Account Registration

To use our services at MyStake Casino, you must meet the following requirements:

You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
You must not be a resident of any restricted territory, including Aruba, Bonaire, Curaçao, Lithuania, the Netherlands, Georgia, Saba, Sint Maarten, the United States (and its dependencies), or any FATF blacklisted country.
Accounts associated with the Russian Federation and Belarus are closed in compliance with applicable sanctions.
You may only hold one personal account. Duplicate accounts will be closed and any funds may be forfeited.
You must provide accurate, complete, and up-to-date personal information during registration.

We reserve the right to verify your identity at any time. Failure to complete our KYC (Know Your Customer) process may result in the suspension or closure of your account and the withholding of pending withdrawals.

3. Our Services

Here at MyStake Casino, we offer a comprehensive range of gaming and betting options, including Slots, Live Casino, Game Shows, Table Games, Sports Betting, Live Sports, Virtual Sports, Racing, E-sports, Mini Games, Originals, Megaways, Bonus Buy, Jackpots, and more. Our platform is available on desktop and mobile browsers — no dedicated app download is required, though a my stake app experience is fully optimised through your mobile browser.

Our game portfolio features titles from leading providers including Pragmatic Play, NetEnt, Play'n GO, BGaming, Hacksaw Gaming, Wazdan, Endorphina, Relax Gaming, and many others. Live dealer games are powered by Evolution and Twain Sport.

4. Deposits and Withdrawals

4.1 Deposits

We accept deposits via Visa, Mastercard, Neteller, Skrill, Paysafecard, AstroPay, PayOp, and a wide range of cryptocurrencies including BTC, ETH, LTC, XRP, BCH, USDT, XMR, and DASH. Our supported currencies include EUR, USD, GBP, AUD, CAD, BRL, and various crypto equivalents. The minimum deposit at MyStake is €20 or its equivalent in your chosen currency.

4.2 Withdrawals

At MyStake, we process withdrawals via bank transfer, cryptocurrencies, and eligible e-wallets or cards depending on the method used. Please note the following withdrawal conditions:

Minimum withdrawal amount depends on the payment method selected.
Maximum withdrawal limits are €7,500 per week and €15,000 per month (or equivalent).
Wins exceeding €15,000 will be paid in monthly instalments of up to €15,000 each.
The maximum win from a single bet or spin is capped at €100,000.
Progressive jackpot wins are paid out in full.
Bank transfers are processed within 3 banking days; USD payouts are not available via bank transfer.
Crypto and e-wallet withdrawals are typically processed faster.
We may hold withdrawals pending KYC verification or investigation of potential Terms and Conditions violations.

5. Bonuses and Promotions

Our MyStake Casino bonus offer includes a generous Casino Welcome Package: 300% up to €/$1,500 spread across your first three deposits. Specifically, your first deposit earns a 150% match up to €/$750, your second deposit earns 100% up to €/$500, and your third earns 50% up to €/$250. A minimum deposit of €/$20 is required to qualify for the mystake bonus. The wagering requirement is 30x the combined deposit and bonus amount, with a maximum bet of €/$5 per spin during bonus play. Bonuses are valid for 30 days and apply to Casino Slots only.

We also offer a 170% Crypto Deposit Bonus up to €1,000 and a Welcome Sports Bonus of 120% up to €600. Additional promotions at MyStake Casino include:

50% Weekend Casino Reload Bonus
First Week's Cashback up to €300 (available for 7 days after signup)
10% Loyalty Deposit Bonus and 10% Crypto Cashback
35% Sport Reload Bonus and 3+1 Freebet offer
Slot of the Week (2x loyalty stars), FreeBet and FreeSpin promotions
Social media giveaways, tournaments, and seasonal promotions
No-deposit free spins and free bets, subject to a maximum payout cap of €/$100

All bonuses are subject to specific terms. We reserve the right to modify, suspend, or cancel any promotion at our discretion. Bonus abuse or any attempt to exploit our promotional offers may result in account suspension and forfeiture of winnings.

6. Galaxy VIP Loyalty Programme

At MyStake, we reward our loyal players through our Galaxy VIP Loyalty System, which features 10 levels from Pluto through to Sun. You earn STARS for every dollar wagered — 0.01 STARS per $1 on slots and mini games, and 0.03 STARS per $1 on sports betting. These STARS can be exchanged in the Galaxy Marketplace or used on the Lucky Wheel.

Weekly cashback ranges from 5% to 13% depending on your VIP level, and from Level 7 onwards, cashback is completely wager-free. From Level 5, you will be assigned a dedicated Personal VIP Manager. Please note that Live Casino, Spribe, and Inout bets are excluded from STARS accumulation.

7. Responsible Gaming

We at MyStake Casino are committed to promoting responsible gambling. We provide tools to help you manage your gaming activity, including deposit limits, session time reminders, self-exclusion options, and reality checks. If you feel that gambling is negatively affecting your life, we encourage you to contact our support team or reach out to independent organisations such as GamCare or BeGambleAware.

8. Prohibited Activities

When using our services, the following activities are strictly prohibited:

Fraudulent behaviour, including the use of stolen payment methods or false identity information
Collusion, match-fixing, or any form of cheating
Use of automated systems, bots, or software to gain an unfair advantage
Opening multiple accounts or attempting to circumvent account restrictions
Misuse of bonuses or promotional offers in bad faith
Any activity that breaches applicable law or regulation

9. Intellectual Property

All content on our MyStake platform — including but not limited to graphics, logos, software, and game content — is the intellectual property of GTW B.V. or our licensed partners. You may not reproduce, copy, distribute, or use any of our content without prior written consent.

10. Limitation of Liability

We provide our services on an "as is" basis. While we make every effort to ensure uninterrupted and secure access to our platform, we cannot guarantee that the site will be free from errors, downtime, or technical issues. To the fullest extent permitted by law, we exclude liability for any losses arising from your use of our services, including indirect, incidental, or consequential damages.

11. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Curaçao. Any dispute arising in connection with your use of our services shall first be addressed through our internal complaints procedure. You may contact our compliance team at compliance@mystake.email. If a resolution cannot be reached internally, the matter may be escalated to the relevant regulatory authority.

12. Contact Us

If you have any questions about these Terms and Conditions or need support, please reach out to us through the following channels:

General Support: support@mystake.email
Compliance and Complaints: compliance@mystake.email
Affiliate Enquiries: affiliate@mystake.email
Live Chat: Available 24/7 on our website

Our MyStake support team is available around the clock via live chat to assist you with any questions or concerns. We are committed to providing a fair, safe, and enjoyable experience for every player on our platform.

Content updated: July 14, 2026