MyStake Privacy Policy

At MyStake, we are fully committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share data when you access our platform at mystake.com. By creating an account or continuing to use our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions about how we handle your data.

Who We Are

MyStake is operated by GTW B.V., a company incorporated under the laws of Curaçao (Company Number 165433). Our payment services are handled by CYGTW LTD (company number HE 462903), with a registered office at Poreias, 2 3011, Limassol, Cyprus. We operate under a licence issued by the Curaçao Gaming Authority (CGA), licence number OGL/2024/250/0115, in accordance with the National Ordinance on Offshore Games of Hazard (NOOGH). As the data controller, we are responsible for how your personal information is processed across our platform.

Information We Collect

When you register, log in, or interact with our services — including when you use the MyStake login page, make deposits, or claim a MyStake bonus — we may collect the following types of information:

Personal Identification Data

Full name, date of birth, and nationality
Email address, phone number, and residential address
Government-issued identification documents for KYC verification
Payment details, including card or e-wallet information

Technical and Usage Data

IP address, browser type, and operating system
Device information, including whether you access us via the MyStake app or desktop
Session data, login timestamps, and pages visited
Gameplay history and betting activity on our platform

Communication Data

Messages submitted via live chat, email, or our on-site contact form
Records of correspondence with our support team
Responses to surveys or promotional campaigns

How We Use Your Information

We use the data we collect to deliver and continuously improve our services. Whether you are a new player exploring a MyStake promo code or a returning member of our Galaxy VIP Loyalty System, we process your information for the following purposes:

To create and manage your account and verify your identity
To process deposits and withdrawals in currencies such as EUR, USD, GBP, and supported cryptocurrencies
To apply and manage bonuses, including the MyStake casino bonus and welcome package promotions
To comply with our legal and regulatory obligations, including anti-money laundering (AML) checks
To detect and prevent fraud, problem gambling, and breaches of our Terms and Conditions
To send you transactional communications and, where you have consented, promotional updates
To analyse usage patterns and improve our platform, including the MyStake casino app experience
To provide customer support in English, available 24/7 via live chat

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity: We need your data to fulfil our obligations to you as a registered player
Legal compliance: We are required by law to verify identities, prevent financial crime, and report suspicious activity
Legitimate interests: We process certain data to operate our business, ensure platform security, and prevent abuse
Consent: Where we rely on your consent — for example, for marketing emails — you may withdraw it at any time

Cookies and Tracking Technologies

Our MyStake platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse traffic. These include essential cookies required for login functionality, as well as analytics and marketing cookies. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our site.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

With our game providers — such as Pragmatic Play, NetEnt, Evolution, and others — to deliver gaming content
With payment processors, including Visa, Mastercard, Neteller, Skrill, and cryptocurrency networks, to handle transactions
With regulatory authorities and law enforcement agencies where required by applicable law
With identity verification and fraud prevention services as part of our KYC process
With our affiliated entities, including CYGTW LTD, in connection with payment operations

Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five years following account closure, in accordance with our regulatory obligations. Records related to financial transactions may be retained for longer periods where required by law. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

The right to access the personal data we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your data, subject to our legal obligations
The right to object to or restrict certain types of processing
The right to data portability in a structured, machine-readable format
The right to withdraw consent at any time for processing based on consent

To exercise any of these rights, please contact us at support@mystake.email. For complaints or compliance matters, you may also reach our dedicated team at compliance@mystake.email. We aim to respond to all data requests within 30 days.

Security Measures

We take the security of your data seriously. Our MyStake platform employs industry-standard encryption protocols, secure server infrastructure, and strict access controls to protect your personal information. We regularly review and update our security practices to address emerging threats. Despite these measures, no system is entirely risk-free, and we encourage you to use a strong password and keep your login credentials confidential.

Restricted Territories and Data Processing

Our services are not available in certain jurisdictions, including Aruba, Curaçao, Lithuania, the Netherlands, the United States and its dependencies, Georgia, and FATF blacklisted countries. Accounts associated with the Russian Federation and Belarus are closed due to sanctions. If you access our platform from a restricted territory, we will process your data solely to the extent necessary to enforce these restrictions and protect our platform from misuse.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will notify you by email or via a prominent notice on our website. Your continued use of the MyStake casino platform following any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. You can reach our support team at support@mystake.email, submit a complaint to compliance@mystake.email, or use the on-site contact form available on our website. We are here to help and take all privacy enquiries seriously.

Content updated: July 14, 2026