Responsible Gaming at MyStake Casino

At MyStake Casino, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gaming practices across our platform and ensuring that every player who accesses our services has the tools, resources, and support they need to stay in control. Our responsible gaming framework is built on transparency, player protection, and ethical operation — and we take these obligations seriously as a licensed operator under the Curaçao Gaming Authority (CGA), licence number OGL/2024/250/0115.

Our Commitment to Safe Play

Here at MyStake Casino, we recognize that while the vast majority of our players enjoy gambling responsibly, some individuals may develop problematic gambling habits. We are committed to identifying and supporting at-risk players, providing practical self-exclusion options, and connecting those in need with professional help. Our team continuously monitors activity on our platform to detect signs of problem gambling, and we act swiftly when concerns arise.

We strongly encourage all players to treat gambling as a form of entertainment — not as a source of income or a means to resolve financial difficulties. At MyStake, we want every gaming session to remain fun, safe, and within your personal limits.

Recognizing Problem Gambling

Problem gambling can affect anyone, regardless of experience or background. At MyStake Casino, we want to help you recognize early warning signs before gambling becomes harmful. Please consider the following indicators honestly:

You spend more time or money gambling than you originally planned
You chase losses by placing additional bets to recover funds
Gambling interferes with your work, relationships, or personal responsibilities
You feel anxious, irritable, or restless when not gambling
You borrow money or sell possessions to fund gambling
You conceal your gambling habits from friends or family
Gambling is your primary way of coping with stress or emotional difficulties
You feel unable to stop even when you want to

If you identify with any of these signs, we urge you to make use of our responsible gaming tools immediately and seek external support. Our MyStake platform provides multiple options to help you regain control.

Responsible Gaming Tools We Provide

We offer a comprehensive suite of responsible gaming tools that you can access directly through your account settings. These tools are designed to give you full control over your gambling activity at any time.

Deposit Limits

At MyStake Casino, we allow you to set daily, weekly, or monthly deposit limits to restrict how much you can add to your account. Once a limit is set, it takes effect immediately. If you wish to reduce your limit, the change is applied straight away. If you wish to increase a limit, a cooling-off period applies to protect against impulsive decisions.

Session Time Limits

We encourage all our players to set session time limits to avoid spending excessive time on our platform. These limits send you a notification when your defined session time has been reached, giving you a natural moment to step back and reflect.

Loss Limits

Our MyStake platform allows you to define a maximum amount you are willing to lose within a specified time period. Once this threshold is reached, you will be unable to place further bets until the limit period resets. This is one of the most effective tools we offer for maintaining financial control.

Reality Checks

We provide optional reality check reminders that appear on your screen at intervals you choose. These notifications display your session duration and prompt you to evaluate whether you wish to continue playing — a simple but powerful way to stay mindful of your activity on our platform.

Self-Exclusion

Here at MyStake, we offer both temporary cool-off periods and permanent self-exclusion options. If you feel you need a break from gambling, you can exclude yourself from our platform for a period of your choosing. During a self-exclusion period, you will not be able to log in to your account, and we will suspend all marketing communications directed at you. If you choose permanent self-exclusion, we will close your account and retain your data in accordance with our legal obligations.

To activate self-exclusion, please contact our support team via live chat (available 24/7) or email us at support@mystake.email. We process all self-exclusion requests promptly and without question.

Account Closure

If you decide that you no longer wish to use our services, we will close your MyStake Casino account upon request. Any remaining balance will be returned to you in accordance with our standard withdrawal procedures. We will not send promotional materials to any player who has requested account closure.

Protecting Vulnerable Players and Minors

We at MyStake Casino take the protection of minors extremely seriously. Our services are strictly intended for individuals aged 18 years or older. We implement robust age verification procedures during the registration process and reserve the right to request additional identity documentation at any time.

We recommend that parents and guardians use parental control software to prevent underage individuals from accessing gambling websites. Useful tools include:

GamBan — blocks access to online gambling sites across all devices
Net Nanny — comprehensive parental control and web filtering software
Qustodio — family-friendly monitoring and screen time management
Bark — monitoring solution for children's online activity

If we suspect that a minor has accessed our platform, we will immediately suspend the relevant account, conduct a full investigation, and report the matter to the appropriate authorities as required by law.

External Support and Resources

Our MyStake team strongly encourages any player who feels they may have a gambling problem to reach out to professional support organizations. These services are free, confidential, and available around the clock:

GamCare — www.gamcare.org.uk — free counselling and support for problem gamblers
Gamblers Anonymous — www.gamblersanonymous.org — international peer support community
BeGambleAware — www.begambleaware.org — advice, information, and treatment referrals
GamTalk — www.gamtalk.org — online peer support forums available 24/7
Gordon Moody Association — www.gordonmoody.org.uk — residential treatment for severe gambling addiction

Our Responsible Marketing Practices

At MyStake, we are committed to responsible advertising. We do not direct promotional content — including information about the MyStake Casino bonus, our welcome package, or any MyStake Casino promo code offers — toward individuals who have self-excluded or shown signs of vulnerable gambling behavior. Our marketing materials are designed to be honest, balanced, and never intended to pressure anyone into gambling beyond their means.

We also clearly communicate the terms and conditions associated with all our promotional offers, including wagering requirements, so players can make fully informed decisions before participating.

Contact Us for Responsible Gaming Support

If you have any concerns about your gambling behavior or need assistance accessing any of our responsible gaming tools, please do not hesitate to reach out to our dedicated support team. At MyStake Casino, we are here for you 24 hours a day, 7 days a week:

Live Chat: Available 24/7 directly on our platform
Support Email: support@mystake.email
Compliance and Complaints: compliance@mystake.email

We take every responsible gaming inquiry seriously and respond to all requests with care and discretion. Your wellbeing is our priority — and we are proud to foster a gaming environment at MyStake that puts players first, always. To get started safely, complete your MyStake Casino registration and explore our responsible gaming settings from day one.

Content updated: July 14, 2026